Frequently Asked Questions

Plan2D AI is an AI-powered SaaS platform that converts 2D floor plan images into realistic 3D interior models. Upload a floor plan photo, and our AI recognizes walls, doors, and windows to generate a complete 3D scene in minutes.

Our deep learning algorithms analyze your floor plan image to identify structural elements including interior and exterior walls, doors, windows, and room boundaries. The AI then generates a 3D model with realistic textures, lighting, and optional furniture placement.

We support JPG, PNG, and PDF formats for floor plan uploads. For best results, use clear, well-lit images with minimal shadows and good contrast between walls and background.

Most 3D models are generated within 2-5 minutes depending on the complexity of the floor plan. You'll receive an email notification when your 3D model is ready.

The AI works best with standard architectural floor plans in top-down view. Blueprints, hand-drawn plans, and photos of printed floor plans all work. Avoid heavily stylized illustrations or plans with excessive text annotations.

Our AI achieves over 95% accuracy on standard architectural floor plans. Accuracy may vary for unusual architectural styles, very complex plans, or low-quality images. You can manually adjust the generated 3D model in our editor.

Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades apply at the start of your next billing period.

Yes, you can cancel your subscription at any time. Your plan remains active until the end of the current billing period. After cancellation, you'll be moved to the Free plan.

We offer a 14-day money-back guarantee for first-time subscribers. After 14 days, no refunds are provided, but you can cancel at any time. See our Refund Policy for details.

Yes, all plans include access to our furniture library. You can drag and drop furniture pieces into the 3D scene, adjust positions, and customize materials and colors.

Yes, Pro and Enterprise users can export 3D models in multiple formats including OBJ and GLTF for use in other 3D software. Free users receive standard resolution exports.

Yes, Enterprise plans include API access for integrating floor plan to 3D conversion into your own applications. Contact us for API documentation and rate limits.

Yes, batch processing is available on Enterprise plans. You can upload multiple floor plans and process them in queue. Free and Pro users can process one floor plan at a time.

Yes, we take data security seriously. All uploads are encrypted in transit (TLS 1.3) and at rest. Your floor plan images are automatically deleted after 3D generation unless you choose to keep them in your account.

You own all the 3D models you generate with Plan2D AI. We don't claim any rights to your creations. See our Privacy Policy for details.

Your data is stored on secure servers. We use industry-standard encryption and access controls to protect your information.

Try uploading a higher resolution image with better contrast. You can also use our built-in editor to manually adjust walls, doors, and windows after generation. If problems persist, contact support with your image.

First, try uploading the image again. If the issue persists, check if your plan's daily recognition limit has been reached. For continued failures, contact support with your account email and the image file.

Email us at support@pandada.ai. Please include your account email, a description of the issue, and any relevant screenshots.