Refund Policy

1. Subscription Billing

Our AI floor plan conversion service is offered on a subscription basis. All subscription payments are processed securely by our payment service provider Waffo Pancake, which acts as the Merchant of Record for all transactions. All charges appear as "Plan2D AI" or "Waffo Pancake" on your statement.

• Within 14 days of first purchase: Full refund available for first-time subscribers, provided usage has not exceeded 10% of the plan quota.
• After 14 days: No refunds are provided, but you can cancel at any time — service continues until the end of the billing period.
• Duplicate charges: Full refund for duplicate charges caused by billing errors.
• Service outages: Proportional refund or service credit for verified service outages exceeding 72 hours caused by us.

2. How to Request a Refund

To request a refund, please contact us at refunds@pandada.ai with:

• Your account email address
• Transaction ID (found in your confirmation email)
• Reason for the refund request

We will confirm your request within 2 business days and process eligible refunds within 5–10 business days.

3. Non-Refundable Items

• Used subscription period fees (except in Section 1 cases)
• Annual subscription refund requests made after 30 days from first purchase
• Accounts closed due to violation of our Terms of Service or Acceptable Use Policy

4. Processing Time

Approved refunds are processed within 5–10 business days and returned to the original payment method.

5. Chargebacks

If you dispute a charge through your bank before contacting us, your subscription will be suspended pending resolution. Please contact us first to resolve any billing concerns.

6. Contact

For refund requests: refunds@pandada.ai

For general billing questions: billing@pandada.ai